Privacy Policy

Mainhouse Digital Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via the contact form at our website www.mainhouse.com.au, from your website, from publicly available sources, and from third parties. We don’t guarantee website links or the policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing lists at any time by contacting us in writing, or by using the Unsubscribe link in the footer where applicable.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Cookies

Google Analytics and Google Tag Manager

We use Google Tag Manager, a service which allows us to capture information about your visit to our website, which it shares with our other third party analytics services detailed below.

We use Google Analytics, a web analytics service provided by Google, Inc. (hereinafter referred to as “Google“), which uses third-party cookies to send information about your browser and the way you use this website to Google. The information is transferred to a Google server. No personally-identifiable information is included, and your IP address is anonymised before it is sent to Google.

Google will use this information on our behalf to evaluate the use of the Website, to compile reports for activities on the Website, and to provide other services to us relating to the Website. Google will only share demographic information with us in anonymised aggregate reports, and only where we have sufficient site visitors that it would not be possible for us to identify you or any other individual in the data.

Google may also use your information to help us serve you with targeted advertisements across Google websites and co-operating partner websites.

Google’s own Terms are available here:

The Google Analytics service is widely used across the web. If you prefer not to have Google collect and process your data as you use the Website, you can use Google’s tool to opt-out.

Facebook Pixel

Our website also uses Facebook Pixel. This tool uses a cookie saved on your browser and tracks how effective our Facebook advertising campaigns are by capturing the way you interact with our website. The information goes directly to Facebook, and cannot be accessed directly by us, except through anonymised reporting which Facebook provides. This also allows us to run targeted advertisements to you while you browse Facebook. Facebook's own Data Use Policy is here. If you want to revoke your permission to this kind of advertising on Facebook, you can do this at Facebook Ad Preferences.

LinkedIn Insight Tag

Our website also makes use of the LinkedIn Insight Tag to help us monitor whether our LinkedIn advertisements are successful, or to enable us to serve you with targeted advertising on LinkedIn. The LinkedIn Privacy Policy is available here.

You can learn more about how to opt-out or manage how LinkedIn serves you with advertising here.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Mainhouse Digital Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.